Experienced players recommend playing at casinos certified by eCOGRA. But what does this document give to a gambling establishment? What can you count on when becoming a registered member of an online casino with an eCORGA certificate? Let us get all this straightened out.
What Casino Can Get an ECOGRA Certificate?
E-Commerce Online Gambling Regulation and Assurance is an independent organization whose field of activity is the control of virtual gaming. eCOGRA certification is a document proving the professionalism and trustworthiness of a gambling operator.
Therefore, it should be the very first thing you check before registering an account at an online casino, be it Coastal Cash or any other professional gambling operator.
The presence of an eCOGRA certificate provides a couple of significant advantages:
• The result of checking the casino for honesty and reliability published in the public domain;
• The presence of a certificate from the software manufacturer proves that a casino can legally operate on the market in any jurisdiction;
• The eCOGRA document is on par with inspections run by other audit systems.
The main purpose of a certificate is to protect casino customers and to ensure a fair and safe game. Thus, in case of any problems with a casino operator, one can contact not only the regulator that issued the license but also the organization of alternative resolution of issues (ADR).
And eCOGRA is one of the most famous of them. This is a non-profit organization that works to raise the standards of online gambling and controls all industry key players.
When contacting eCOGRA, it is important to follow certain rules in order to have your request properly handled:
• Make sure that a casino you play at has the “Safe & Fair” sign of the organization;
• At least 2 weeks should pass from the day the problem arose, but it should be no more than a year after the operator made its decision on this issue;
• You should have no more than one account at a casino;
• You should not be involved in any forms of fraud;
• If you intend to send an application to eCOGRA, then you should not discuss the problem on other resources or connect someone else to resolve the problem (at least as long as the organization processes your request);
• There are other rules to follow.
Not to miss out on a single important requirement, check terms and conditions on the official website of the organization.
As the next step, fill out the form, provide the information about yourself and a casino you played at, and explain the problem. Once the regulatory commission gets your request, they will be able to process. As a rule, it doesn’t take too much time and helps you resolve an issue in an even-handed manner.