Slack is a genuinely fantastic tool that has revolutionized business communication, stripping away the usual fluff and headaches that used to accompany most consumer messaging applications. However, although it is already feature-rich, you can enhance it further when you opt to integrate it with SMS. This post will take a look at the advantages of doing so, then provide some tips on how to get started.
Benefits Of Integrating SMS With Slack
Integrating SMS with Slack can provide numerous benefits for individuals and businesses alike. Combining the two allows you to streamline communication and reduce the need to switch between different apps. This can save time and increase productivity, as messages can be sent and received directly within Slack.
According to Clerk Chat, connecting these options can be beneficial for various industries, particularly those involved in frequent communication with clients. Some of the primary advantages include the following:
- Increase efficiency: By connecting perhaps your most used messaging app with a business communication tool, you can be assured that you can answer messages far more efficiently. For example, when you receive a message, you can avoid switching between disparate applications, saving time and hassle.
- Enhanced collaboration: Although Slakcck already takes up much of the heavy lifting involved with team communication, adding SMS to the mix further enhances its collaborative effects.
- Improved customer service: As briefly mentioned, this type of integration allows you to connect with clients and customers who don’t have access to your team’s Slack channels while being able to update other team members regarding the conversation.
How To Go About Integrating SMS And Slack
Now you know the numerous advantages and productivity boost you can achieve by combining the two, let’s take a look at the actual process of connecting them.
Use A Dedicated Service
Because of the myriad benefits of this fusion, many businesses and services have popped up, offering a seamless connection. This is arguably your best bet if you want to remain hands-off and achieve the desired result. However, before spending money on a new service, consider the following factors:
- Ensure it fits your budget: These services are rarely free, but that’s ok as long as they do the job. Nonetheless, you should ensure that any company you choose will provide the best bang for your buck.
- It has other options: While integrating with SMS is excellent, you might need to add additional services down the line. Therefore, any service you choose should be able to connect Slack with other services like WhatsApp and Teams, et al.
Sign Up For Zapier
Zapier is a web-based automation tool that ties together applications and services, allowing them to work harmoniously. It simplifies the process of integrating different systems and automating workflows, which can save you time and effort. With Zapier, you can create automated workflows called Zaps that connect Slack with SMS and other apps without requiring any coding or technical expertise.
Connecting SMS and Slack together simply makes sense, as it can bring enormous productivity and customer satisfaction advantages. Following the suggestions here, you should be able to get started immediately.